ANTHONY MERINO

  • BUD TENDER
  • Fresno, CA, USA
  • Feb 15, 2022
Full time Admin-Clerical Customer Service Design Human Resources Management

Personal Summary

My goals are  giving high levels of customer satisfaction through excellent service, Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Work collaboratively with your teammates, Build productive trust relationships with customers.

Work Experience

HOST
Mar 2021 - Feb 2022 TONY TEQUILA TALKS: PODCAST

I created a podcast where i talk to people in the wrestling and cannabis and entertainment. But i also mainly do a recap of the week in wrestling. And yes when i say wrestling i am talking pro wrestling like hulk Hogan .

CUSTOMER SERVICE AGENT
Apr 2020 - Sep 2020 ALORICA

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

MANAGER
May 2015 - Dec 2017 MOVIE GALLERY INC

acted as the first line of defense in the video store industry, assisting customers with movie and game selections

OFFICE ASSISTANT I
Mar 2001 - May 2005 STATE COMPENSATION INSURANCE FUND

Education

EMT 1B
Sep 2001 - May 2002 FRESNO CITY COLLEGE
AIRLINE OPERATIONS
Oct 1999 - Jan 2000 RIO SALADO COLLEGE